I’ve been working for and with Marketing Automation and CRM platforms for a little over 7-years and have experience actively engaging on Marketing transformation leveraging several tools, each with their pros and cons. Nowadays, one question I am most often asked when considering Salesforce’s solutions for Marketers is “what is the difference between Marketing Cloud and Pardot?” Let me give it a shot to share an objective opinion…
Let’s first take a Closer Look at Pardot and what it does
Email Marketing (well duh)
- Create professional-looking email campaigns fast with 36 customizable, out-of-the-box templates or build your own fully-branded templates (from headers and logos to font size and color) with a simplified WYSIWYG editor.
- Personalize the buyer’s journey and tailor your emails to prospects’ interests with dynamic content.
- Optimize deliverability with custom email authentication, SPAM analysis, email testing, and automated CAN-SPAM compliance.
- Automation reduces human error and takes the manual labor out of lead assignment, segmentation, and lead nurturing.
ROI Reporting
- Use the Google Analytics Connector to sync visitor and prospect data between Pardot and your CRM (his is actually pretty cool stuff).
- Get a high-level view of your sales cycle’s health with Lifecycle Reporting (real cool).
- Monitor the performance of your paid search campaigns with Pardot’s paid search reporting.
Sales Intelligence (bring back the ❤️ between Marketing & Sales)
- Real-time sales alerts make immediate follow-up a piece of cake.
- Pardot’s blended lead scoring and grading model mean sales reps won’t waste time chasing down dead ends.
Lead Generation & Management
- Pardot’s intuitive WYSIWYG (What You See Is What You get) interface makes designing and launching landing pages and forms a snap. Optimizing your landing page is also a breeze with automated Multivariate Testing.
- Create polished forms with real-time field validation and Progressive Profiling designed to increase conversions by never asking for the same information twice.
- Connect all of your Search Campaigns on one cohesive platform.
- Run more targeted campaigns using Pardot’s easy-to-use segmentation wizard.
Social Marketing
- Save time and continually distribute your content with scheduled social postings.
- Provide sales reps additional insight with social profile lookups.
- Let others circulate your content for you by adding social “share” buttons to your email, blog posts, and white papers.
- Post to multiple channels simultaneously, cross-sell your content and track the success of your social efforts — from one all-inclusive platform.
Now let’s dive Into the Salesforce Marketing Cloud
The famous Journey Builder
- Let’s you test multiple variations of content, channel, timing, and frequency.
- Automatically monitor and respond to customers.
- Reach across the customer lifecycle creating Salesforce contacts, leads, cases, and tasks.
Email Marketing
- Utilize mobile-optimized email templates.
- Create 1-to-1 experiences with dynamic content, JavaScript, and AMPscript.
Predictive Intelligence
- Create predictive profiles for each contact.
- Infer customer preferences.
- Incorporate merchandising or business-centric rules.
- Predict and automate marketing decisions based on customer behavior.
Mobile Marketing
- Engage in two-way mobile communications.
- Track and send mobile messages.
- Track when a custom opens your app.
Advertising
- Adverse on Facebook, Instagram, Twitter, and LinkedIn.
- Manage ads at scale using creative permutations, rules automation, and team collaboration tools.
Social Media Marketing
- Listen and analyze social media conversations.
- Publish and plan social marketing campaigns.
- Monitor your social media presence.
Customer Data Platform
- Bring in data from any source.
- Build a single, 360-degree view of each customer.
- View, analysis, filter, and segment data – this is where Marketing Cloud can get you going bananas
Web Personalization
- Track page view, click-through rates, and more with actionable web analytics.
- Create smart content with pre-built and custom layouts.
How do they integrate?
The tools do also have a slightly different co-existence with Sales Cloud and Service Could. Here’s a bit more information about both:
![]() Salesforce Marketing Cloud Integration with Sales/Service Cloud |
Pardot Integration with Sales/Service Cloud |
|
|
As a general guideline
I want to leave you with a general guideline to compare the two after reviewing each product and taking a dive into integration.
Positioning: The Salesforce Marketing Cloud: The digital marketing platform for 1:1 customer journeys across email, mobile, social, advertising, and the web. |
Positioning: Pardot: B2B Marketing Automation by Salesforce |
CRM integration |
|
Salesforce Marketing Cloud: CRM System not required | Most likely a Salesforce Sales Cloud user… |
Core Functionality |
|
Journey management, email marketing, mobile marketing, social media marketing, display advertising, and web personalization. |
B2B marketing automation, lead scoring, lead nurturing |
Example Use Cases |
|
Promotional Messages, Transactional Messages, Event Marketing, Mobile Messaging, Cross-Channel Journey, Social Listening & Publishing |
Customer Lifecycle Marketing, Landing Pages & Forms, Email Drip Campaigns, Search Campaigns, Prospect Activity Tracking, Auto Lead Assignment, Webinar Promotion |
Strengths |
|
1:1, Real-Time Journeys, Reporting and Analytics, Integrated Social Insights and Publishing, Integrated Mobile |
Sales enablement, Lead Nurturing and Scoring, CRM Automation, Additional connectors, Owner Assignment |
Considerations |
|
Greater Configuration Effort, Heavier Customization but the possibilities are sheer endless |
Email is the unique identifier, Data deduplication may be required, data cleansing may be required |
Competitors: |
|
Adobe Marketing Cloud, Oracle Marketing Cloud, and IBM Marketing Cloud |
Marketo, Hubspot, Eloqua |
Get in touch if you fancy a demo, or of you want to discuss in more detail.