GEN-C partners with NewVoiceMedia to enhance Service Center Performance

Brightfox Varia

We are excited to announce that we are now a Salesforce eco-system partner to NewVoiceMedia, a Vonage company (NYSE:VG), and leading provider of cloud contact center and inside sales solutions that enable businesses to create exceptional customer experiences.

GEN-C is a dedicated Salesforce Platinum Partner headquartered in Kontich, Belgium. Founded in 2010, the company strives to optimize current business processes using Salesforce Technology. GEN-C is currently the only partner in Belgium and Luxembourg to implement the CTI-solution of NewVoiceMedia. The partnership with NewVoiceMedia will allow GEN-C to enhance business service center performance.

Putzeys Jo, Managing Partner at GEN-C commented:

The Salesforce Service Cloud will be a clear focus for GEN-C in 2019. We have a team of CTI specialists ready to serve new customers in BENELUX. We continue to help our existing customers using NewVoiceMedia, like ERA Real Estate Group, to optimize their telephony communication and implement innovative features to stay ahead of their competitors. The best- in- class CTI Solution, combined with the power of GEN-C, as a Platinum Salesforce partner, will give companies the key to success.

Gino van der Heyden, NewVoiceMedia and Salesforce Consultant at GEN-C, added:

Using the Salesforce Service Cloud and NewVoiceMedia we can help businesses get to the next level of customer service. The solution supports tactics such as email, phone, social, as well as new self-service systems using Interactive Voice Response (IVR). Via smart, automated case-routing based on priority, we aim to help agents to quickly access and solve cases via the Salesforce Platform. Managers can monitor and optimize their service center performance using Salesforce Reports & Dashboards.

NewVoiceMedia is an award-winning cloud contact center and inside sales solution that helps businesses build personal relationships with every contact. Positioned as a leader in the ‘Gartner Magic Quadrant for Contact Centre as a Service, Western Europe, for the last two years, its solution aims to help organizations outcompete on customer experience by bridging the conversation gap from digital interactions to voice. NewVoiceMedia’s technology seamlessly integrates all business communication channels with Salesforce to help companies sell more, serve better and grow faster.

Paul Turner, VP Benelux and Nordics at NewVoiceMedia commented:

We are extremely pleased to welcome GEN-C as a Salesforce eco-system partner to support our business in Belgium and Luxembourg. Our cloud contact center and inside sales platform, with its market-leading CRM integration capabilities, helps companies worldwide outcompete on customer experience by bridging the conversation gap from digital interactions to voice, making every conversation great. Together with Gen-C as a Platinum Salesforce partner, we look forward to continuing to accelerate our already impressive growth trajectory in the region.


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