Every new technology, every change in the market or even change in culture can affect your organization. With every change you undertake you need to be aware of the pitfalls that might occur.
Implementing a new CRM platform has a butterfly effect. It not only has an impact on the IT team or your customers, it also has a major impact on your sales- and service people. By nature, people are averse to change. They like things as they were and every change takes them out of their comfort zone. This often results in loss of productivity and money. Understanding these concerns at the start of your Salesforce implementation project can help you prevent them.
Professional training that is well structured and reflects the day-to-day operations of your staff will result in more confident users. Staff that is confident in what they need to do is more productive. On the other hand, a training that is not well executed can disrupt your organization and is detrimental to the productivity of your workers.
Here is an example of training that does not meet the standards of professional training.