How Slack’s latest innovations will transform the digital HQ
Globally, the shift is being made to digital-first working.
We are moving into a new era where a digital infrastructure will gradually replace the physical HQ and shift to a “digital HQ.” A digital HQ brings all the resources for your people together in one digital location, and that’s exactly what Slack is doing with their latest innovations. In addition, Slack is fully integrated with Salesforce Customer 360 allowing your teams to quickly respond to customer issues or even collaborate with customers directly.
The new features Slack announced at Dreamforce 2022 will give your teams even more flexibility to be productive from anywhere. We highlight two of them:
By far the most popular Slack announcement at Dreamforce 2022 was Slack Canvas. A new platform where employees can organize, create and share information and files with each other.
When integrated with Salesforce Customer 360, Slack Canvas will enable real-time communication, help teams pull data from data systems and automate essential workflows.
In a Slack Canvas, you can bring together your team’s key information in a way that fits their needs. This can be marketing sales or service projects.
The main benefit is that your teams no longer waste time searching for the right information and can progress faster.
In short, it will help your teams work smarter, better and faster. Slack Canvas will be available in 2023.
New features for Slack Huddles
With a Slack Huddle, you can recreate the quick, informal discussions that you would also have at the office. Slack Huddles are lightweight audio calls that allow you and your team to talk in real-time. This saves your teams a lot of meetings and emails.
The Huddle feature has been around since 2021 and was received exceptionally well, as it was the fastest adopted feature in Slack’s history.
To continue this success and make it even better for users, Huddles gained some important new features since the fall:
- Lightweight video with one click
- Multi-person screen sharing, drawing, and cursors
- Fun, relaxed atmosphere filled with your favorite emoji, reactions, and “stickers”
- Message thread that automatically saves to channels
By integrating new Slack capabilities with Salesforce, teams can collaborate even faster and streamline workflows that are built around CRM data.
In short, Slack is a must-have communication tool that allows your teams to close deals faster, deliver first-class customer experiences by enabling faster, more flexible collaborations between departments, customers and partners.