Field Service Lighting

Salesforce Field Service Lightning (FSL)

Deliver fast, intelligent field service when you connect your entire workforce on one platform.
Improve first-visit resolution with a complete field service solution for dispatchers, mobile workers, and managers. Deliver AI-powered scheduling and resource optimization, access to job schedules, van inventory, knowledge articles, and more — with or without internet.

Create work orders from any case, fast.

Create and manage work orders for field service operations and instantly view Knowledge articles and track SLA compliance with Milestones.

Make smarter decisions

Use Field Service Analytics to give your managers and dispatchers easy, real-time visibility into operational performance and KPIs.

Manage jobs from any mobile device

The Field Service Lightning mobile app* brings the full power of on-site job management to your mobile workforce.

Harness the power of Einstein ai to increase first-time fix rate

With Einstein Vision, mobile employees can use image recognition to immediately identify assets and parts in images.

Optimize schedules and intelligently assign jobs

Instantly book truth-based service appointments from the Service Console or a Customer Community. And with intelligent scheduling, jobs are automatically assigned to the right resource based on time, skills, location, and any business rules to increase employee productivity.

Customer Cases

Salesforce Financial Services Cloud for BNG Bank

Parking agency of the Brussel capital region

All aboard effortlessly with streamlined and automated communication journeys for Aviato.

Give customers a personalized experience via B2B Commerce Cloud

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