Service Cloud

Service Cloud

Satisfy your customers
from anywhere at any moment.

Salesforce Service Cloud supports customers everywhere with the service platform that keeps the conversation flowing.

Close cases faster with the help of AI

Help your support agents solve customer cases faster by putting the right tools at their fingertips, all from one console.

Intelligent self-service

Build self-service communities. Provide your customers with all the answers they need to solve their problems on their own terms and timeline.

Personalize & Predict

Get more insights into your customer’s behavior so you can personalize your service, predict future needs and interact with you customers via live messaging.

Phone-to-Field Translation

Optimize your mobile service operations and deliver connected, intelligent & personalized services from phone to the field on one platform.

Customer Cases

ENGIE manages their projects and workorders with Field Service Lightning

One Integrated Global Customer Creation Solution

Creating a 360 view of the customer with Salesforce Sales Cloud and Community Cloud

Promoting collaboration, higher-quality leads, and sales growth at James Hardie

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