Strategy

Reach your goals with Salesforce

Roadmap

The objective of the Customer Roadmap is to assist your organization with the challenge to realize the company goals & mission to become a digital customer-centric company.

Customer Roadmap Highlights:

  • Create a Business Case / ROI KPI’s
  • Assess the company maturity level
  • Define project scope and improvement areas

Architecture

Design a “blueprint” of your (future) organization’s IT infrastructure in order to establish a generic solution to support the company’s growth.

Architectural Analysis Highlights:

  • Design a Company Architecture
  • Share Implementation and Integration best-practices
  • Define the Salesforce Datamodel

Optimization

The objective of Process Optimization is to create more time for your business to invest in delivering the best customer experience via automation & business insights.

Process Optimization Highlights:

  • Define Optimization areas and Quick-wins
  • Suggest optimized business processes to support your organization
  • Measure customer feedback for further enhancement

Content corner

A digital service desk for municipalities: the best way to stay in contact with residents, no matter where or when.

Service Cloud
More and more municipalities are using a digital service desk. This way, residents and organisations no longer need to physically visit the town hall, which is excellent news! But what does the digital service desk mean exactly? Some municipalities already offer a digital service desk by means of a live…
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More news

The impact of the Apache Log4j2 vulnerability on Salesforce products

Data, Salesforce
The vulnerability in Apache Log4J, which was discovered at the end of last year, will continue to pose a major…
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Person using Salesforce Authenticator App

BRIGHTFOX helps you prepare for Salesforce’s Multi-Factor Authentication requirement as of February 1, 2022.

Salesforce
Salesforce takes protecting your data very seriously. They understand that the confidentiality, integrity and availability of your data are vital…
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Work hard play hard: Family Fun at Plopsaland De Panne

Varia
The Salesforce specialists at BRIGHTFOX work hard every day to provide our customers with the best experiences and solutions. All…
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