Support

Managed Services team

The Managed Services team is the unique point of contact for the extensive knowledge and experience within BRIGHTFOX.

  • Corrective maintenance
  • Adaptive maintenance
  • On-demand support

What is Managed Service?

  • Brightfox Managed Services provides Salesforce related support.
  • A Service Level Agreement (SLA) describes the service levels agreed upon.
  • The customer pays a monthly fee for receipt of the service.
  • Transfer the burden of maintaining IT from the customer to a service provider.
  • Customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores.

What’s in it for you?

BRIGHTFOX wants to support its customers better, faster and with the highest quality possible.

Easy ticket creation

Just send us an email: support@brightfox.eu and quickly see your request resolved.

Dedicated support team

Our support team will be at your service during business hours (CET) and strives for customer excellence in delivering solutions to the highest standards.

Follow-up & Transparency

You will get notified in real-time and with all transparency as soon as there is an update about your tickets.

Dedicated and Personal Service

The BRIGHTFOX team is ready to support you.

mailto: support@brightfox.eu

If you have a question, incident or change request, just send us an email and we will provide you with the best possible solution.
Please include the following information in your email:

Content corner

ISO certification brightfox

BRIGHTFOX is now
ISO/IEC 27001:2017 certified

Uncategorized
We are very proud to announce that as of May 11, 2021 we are ISO/IEC 27001:2017 certified! After an intense period of preparations during which we evaluated processes within different departments (sales, project management, HR, accounting,…), this certification allows us to offer our customers the most advanced guarantees for the…
Read More

More news

Joining our forces: BRIGHTFOX becomes a proud member of SPIRE

Salesforce
Salesforce is without a doubt the world’s leading CRM solution and Salesforce continues to grow strongly. To position ourselves more…
Read More

Salesforce requires multi-factor authentication, do you need to take action?

Salesforce
Data Security breaches are flooding the news and the costs of these incidents worldwide are running in the trillions of…
Read More

BRIGHTFOX supports sustainability initiative by “Natuurpunt”

Events, Salesforce
As a tech company, BRIGHTFOX knows it has a responsibility go get involved in initiatives that work towards a sustainable…
Read More

Get in touch

Want to see how we can help your business grow with Salesforce.com?

    By submitting this form you agree with our Safety & Privacy Policy.

    Menu