Support

Managed Services team

The Managed Services team is the unique point of contact for the extensive knowledge and experience within BRIGHTFOX.

Corrective maintenance
Adaptive maintenance
On-demand support

What is Managed Service?

Brightfox Managed Services provides Salesforce related support.
A Service Level Agreement (SLA) describes the service levels agreed upon.
The customer pays a monthly fee for receipt of the service.
Transfer the burden of maintaining IT from the customer to a service provider.
Customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores.

What’s in it for you?

BRIGHTFOX wants to support its customers better, faster and with the highest quality possible.

Easy ticket creation

Just send us an email: support@brightfox.eu and quickly see your request resolved.

Dedicated support team

Our support team will be at your service during business hours (CET) and strives for customer excellence in delivering solutions to the highest standards.

Follow-up & Transparency

You will get notified in real-time and with all transparency as soon as there is an update about your tickets.

Dedicated and Personal Service

The BRIGHTFOX team is ready to support you.

mailto: support@brightfox.eu

If you have a question, incident or change request, just send us an email and we will provide you with the best possible solution.
Please include the following information in your email:

I need support

Content corner

A digital service desk for municipalities: the best way to stay in contact with residents, no matter where or when.

March 11, 2022

Service Cloud

More and more municipalities are using a digital service desk. This way, residents and organisations no longer need to physically visit the town hall, which is excellent news! But what does the digital service desk mean exactly? Some municipalities already offer a digital service desk by means of a live…