Support

Managed Services team

The Managed Services team is the unique point of contact for the extensive knowledge and experience within BRIGHTFOX.

  • Corrective maintenance
  • Adaptive maintenance
  • On-demand support

What is Managed Service?

  • Brightfox Managed Services provides Salesforce related support.
  • A Service Level Agreement (SLA) describes the service levels agreed upon.
  • The customer pays a monthly fee for receipt of the service.
  • Transfer the burden of maintaining IT from the customer to a service provider.
  • Customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores.

What’s in it for you?

BRIGHTFOX wants to support its customers better, faster and with the highest quality possible.

Easy ticket creation

Just send us an email: support@brightfox.eu and quickly see your request resolved.

Dedicated support team

Our support team will be at your service during business hours (CET) and strives for customer excellence in delivering solutions to the highest standards.

Follow-up & Transparency

You will get notified in real-time and with all transparency as soon as there is an update about your tickets.

Dedicated and Personal Service

The BRIGHTFOX team is ready to support you.

mailto: support@brightfox.eu

If you have a question, incident or change request, just send us an email and we will provide you with the best possible solution.
Please include the following information in your email:

Content corner

Salesforce requires multi-factor authentication, do you need to take action?

Salesforce
Data Security breaches are flooding the news and the costs of these incidents worldwide are running in the trillions of dollars. The reputation of companies was severely damaged overnight by breaking their customers, business partners and employees trust in case of an incident. Most importantly, the personal suffering that arises…
Read More

More news

BRIGHTFOX supports sustainability initiative by “Natuurpunt”

Events, Salesforce
As a tech company, BRIGHTFOX knows it has a responsibility go get involved in initiatives that work towards a sustainable…
Read More
Highlights 2019 - Header

BRIGHTFOX Highlights 2019

Varia
As we are preparing for an exciting 2020, it’s good to reflect on what the past year has given us.…
Read More
Salesforce Field Service Lightning - Header

Optimize Customer Service with Salesforce Field Service Lightning

Read the Dutch version here.In my previous blog “Why Salesforce Service Cloud makes heroes” I talked about the strengths of…
Read More

Get in touch

Want to see how we can help your business grow with Salesforce.com?

    By submitting this form you agree with our Safety & Privacy Policy.

    Menu